Rules of the realm

Last updated: 30 October 2026

Heraldmoor is a shared world. These rules keep it a good place to play. By playing, you agree to them.

The open beta

• Heraldmoor is in open beta until the gates officially open on 19 November 2026. Things will change, and some things will break. Please tell us when they do: open Settings and tap Report a bug.
• Progress is reset when the gates open. Levels, items, coins, houses and horses earned in the beta will not carry over. Your character's name is kept for you, and everyone who plays before the gates open keeps the Founder's mark for good.
• The realm is updated often during the beta. You'll see a warning a couple of minutes before, your progress is saved, and you'll be back where you were within a minute or two.
• Nothing is for sale. There is nothing to buy, in the beta or after.

How to behave

• Be kind. No harassment, bullying, threats, hate speech or slurs, in chat, in voice or in names. Nothing sexual, ever.
• Keep personal details private. Never share your own or anyone else's address, phone number, school, social media or photos, and never ask for them.
• No scams. Trades happen face to face through the trade window, where both of you see exactly what changes hands. Don't trick anyone into a bad trade, and never ask for anyone's password.
• Play fair. No cheating, hacking, bots or scripts, and no using bugs to get items, coins or XP. If you find a bug like that, report it instead. Duping or exploiting it will get you banned.
• One player, one set of hands. You may have more than one character, but don't use them to get round a mute or a ban, or to flood the game.
• No advertising other games, sites or services.
• Names must be clean and must not pretend to be staff, other players or real people.
• Fighting is part of the game in the Wildlands and in duels and battles you agree to. Killing someone there is fair play; following them around to insult them afterwards is not.

Voice chat

• Voice chat is off until you turn it on, and only for saved characters.
• Players near you can hear you while you hold the voice button. The same rules apply to what you say as to what you type.
• Mute anyone from their player card. Report them there too: the report reaches us, and they are muted for you at once.

If someone breaks the rules

• Tap their name to open their player card, then Mute or Report.
• We may warn, mute, remove items gained unfairly, or ban characters, for a while or for good, at our judgement. Bans apply to every way of signing in.
• If you think we got it wrong, contact us (below) and we'll look again.

Age

Heraldmoor is for players aged 13 and over. If you are under 18, ask a parent or guardian before you play, and don't use voice chat with people you don't know.

The small print

• The game is provided as it is, during the beta and after. We do our best to keep it running and your progress safe, but we can't promise it will always be available or free of mistakes, and we may change or end any part of it.
• Accounts, characters and in-game items are for playing the game. They aren't yours to sell, and nothing in the game has real-world value.
• How we handle your information is in our privacy policy at /privacy.

Contact

Type ::bug in the game followed by your request, and we will reply in the game.